Shipping policy

1. Processing Time:

• Orders are typically processed and shipped within 1-3 business days after payment is received.
• Customized or made-to-order items may require additional processing time.

2. Shipping Methods:

• We offer standard and expedited shipping options.
• Shipping rates and delivery times vary based on the selected shipping method and destination.

3. Shipping Costs:

• Free shipping may be available for orders over a certain amount, as specified on our website.

4. Domestic and International Shipping:

• We offer both domestic and international shipping.
• International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Shipment Tracking:

• Customers will receive a shipping confirmation email with a tracking number once the order has been shipped.
• It is the responsibility of the customer to track their order and ensure someone is available to receive it.

6. Shipping Delays:

• While we make every effort to ensure timely delivery, we are not responsible for delays caused by weather conditions, carrier delays, or other circumstances beyond our control.

7. Incorrect Shipping Information:

• Customers are responsible for providing accurate shipping information.
• We are not responsible for orders delivered to incorrect addresses provided by the customer.

8. Lost or Stolen Packages:

• We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
• Customers should contact the carrier directly to resolve such issues.

9. Returns Due to Non-Delivery:

• If a package is returned to us due to non-delivery, the customer will be responsible for the cost of re-shipping.

10. Contact Information:

• If you have any questions or concerns about your order, please contact our customer service at shop.enclave.business@gmail.com

11. Policy Updates:

• We reserve the right to update our shipping policy at any time. Any changes will be posted on our website.